Privacy Policy
How we handle personal information submitted through this website.
Last updated: November 2026
Equity Valuers (“we”, “us”, “our”) respects your privacy. This policy explains how personal information collected through equityvaluers.com.au is handled, having regard to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information we collect
When you send an enquiry, a valuation request, a CGT appointment request or a lender instruction request through this website, we collect the details you choose to provide. These may include:
- your name, organisation, email address and contact number;
- the property address, property type, property details and the valuation service or purpose you select;
- your preferred inspection or appointment date and time, and any relevant valuation date;
- documents you choose to upload, such as plans, leases or contracts; and
- any other information you include in the message or additional information fields.
Please do not include tax file numbers, bank details or other sensitive information in the online forms or uploaded documents unless we have asked for it.
How we use your information
We use the information you submit to respond to your enquiry, discuss your valuation requirements, arrange and confirm appointments, and, where an engagement proceeds, provide valuation services and keep associated business records. We do not use form submissions to send marketing unless you have asked us to.
How your information is sent and stored
- Forms and uploaded documents are submitted over an encrypted (HTTPS) connection to our website hosting service.
- Our team is notified by email. Uploaded documents are not attached to that email; they are held in a protected area of our website hosting account that is not accessible from the internet, and retrieved by authorised staff.
- A copy of each submission may be kept in that protected area as a backup record, and in our email and business systems.
- An automated acknowledgement email containing a reference number may be sent to the email address you provide.
- To help prevent spam and misuse, the website applies automated checks to form submissions. A scrambled (hashed) form of your network address is kept for a short period for this purpose only.
Payments
Invoices are prepared and sent using Xero, our accounting software, which holds your name, contact details, the fee and the reference. Valuation fees paid online are processed by Stripe, a third-party payment provider, on Stripe’s own secure payment page. We do not receive or store your card details. Stripe provides us with confirmation of the payment, including your name, email address, the amount and the reference, and the payment is recorded against your invoice in Xero. Xero and Stripe handle your information under their own privacy policies.
Address lookup
When you type a property address into one of our forms, the characters you type are sent to Google (Google Maps Platform, Places API) to suggest matching Australian addresses. Google receives the text typed in that field and your IP address, under its own privacy policy. No other form details are sent to Google, and you can type the address in full without choosing a suggestion.
Cookies and third-party services
This website does not use advertising or analytics cookies. Web fonts are loaded from Google Fonts, which means your browser requests font files from Google's servers and Google may receive your IP address as part of that request. Links to external websites, including government websites and Google Maps, are provided for convenience; those websites have their own privacy policies.
Disclosure
We do not sell personal information. We may disclose information to service providers who help us operate our business (such as website hosting and email providers), to parties you ask us to deal with on your behalf (such as your accountant, adviser or lender), or where required or authorised by law.
Access, correction and complaints
You may ask for access to, or correction of, the personal information we hold about you, or raise a privacy concern, by contacting us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Equity Valuers
Suite 17, 89–97 Jones Street, Ultimo NSW 2007
Phone: 1300 800 691
Email: info@equityvaluers.com.au
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.